The most flexible call tracking features to track, attribute & manage phone calls – without the hassle

Call Activity - Manage your leads

+ 7000 Brands run on Nimbata daily

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A full-featured tool that adds value to every touchpoint of the conversion path – from improving call experience to growing your leads

Features Call activity view

Everything you need to make the most out of your phone calls

Improve call experience with call flow actions

Create smooth customer experiences that don’t disappoint your leads!

Call Tracking Features

Call Recordings

Record, revisit and listen to all answered calls. Use call recordings to train agents, monitor interactions and tag calls based on their outcome.

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Call Whispers

Be prepared for what’s next! A call whisper will play a short audio message before you answer the call, preparing you to handle the lead with important information beforehand.

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Transcriptions

Transcribed conversations make it easier for you to review and analyze your phone calls, identify key talking points, and extract actionable insights for improved customer interactions and marketing strategies.

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Keypad Entry

Use IVR to help your callers reach the right team. This streamlines the call process, directing callers to the right department or information efficiently, enhancing their experience.

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Greetings

Greetings create a welcoming first impression for your callers. They can vary based on marketing campaigns or the time of day.

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Caller ID Display

Choose what shows up as a caller ID on your phone before answering the call. Mask your callers’ id as anonymous, with the tracking number or with the destination’s number.

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Call Surveys

Call surveys involve post-call questions for agents that help you better manage and tag your phone leads.

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Call Capping

Elevate Pay-per-call to another level by setting the limit of how many calls each destination can receive. Combine with weighted distribution of calls among your destinations for ultimate results.

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Voicemail

Configure a personalized voice greeting that the caller will hear before they leave a message. Choose to route calls directly to Voicemail or when calls go unanswered. Recorded messages are stored in your call tracking account for you to listen.

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Handle, categorize & export your leads

Create smooth customer experiences that don’t disappoint your leads!

Features Website Images 43

Call Tagging

Classify and label calls with relevant information. Call tags help you organize and sort calls based on specific criteria, enabling easy retrieval, analysis, and reporting.

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Custom Fields

Add any field you wish to monitor to your records. Separate your branded from non-branded conversions, your ppc from your organic leads etc.

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Export Leads

Εxport your phone leads in XLSX, CSV, and Google Sheets. Seamlessly transfer leads to your preferred tools, perform in-depth analyses, and share information with team members.

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Email Notifications

Stay in the loop with real-time alerts straight to your inbox, keeping you informed about vital call activities – from missed calls to voicemails and lead inquiries.

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Lead Values

Pin a sale value to your converted leads to help you calculate the exact ROI of your marketing efforts and the true impact of your campaigns.

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Lead Scoring & Call Notes

Score and Evaluate the quality of your phone leads using our star classification rating system. Take notes on your phone leads after your call. Sync that information to your CRM automatically so that they never get lost

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AI Call Summaries

Quickly capture key details from entire conversations with AI Call Summaries, extracting all important information efficiently.

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Keyword & Phrase Spotting

Automatically classify phone calls using Nimbata AI’s Keyword & Phrase Spotting. Identify specific words and phrases, helping you quickly understand and manage call content and intent.

Take control of your account

Give permissions & assign user roles to your team and/or clients

Features Home Page Assets

User Permissions

Pin a sale value to your converted leads to help you calculate the exact ROI of your marketing efforts and the true impact of your campaigns.

Manager Account

Stay in the loop with real-time alerts straight to your inbox, keeping you informed about vital call activities – from missed calls to voicemails and lead inquiries.

Multiple Projects

Stay in the loop with real-time alerts straight to your inbox, keeping you informed about vital call activities – from missed calls to voicemails and lead inquiries.

New: Automation Builder

Put call tracking on autopilot ✨

Automation Builder

Streamline your operations effortlessly with our all-in-one automation builder. From tagging phone leads to managing spam lists and triggering integrations across platforms like Google Ads and Slack, everything is seamlessly orchestrated under a single flow.

Build automations
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Automation Builder Screenshot - Nimbata Call Tracking Software

50+ filters to choose from

Click-n-play functionality

AI-Powered Call Filters

Automatically classify leads

Tag leads when they mention a specific keyword

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Tag leads based on their IVR choice

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Update custom field “Quotable” when a high-intent keyword is spotted

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Trigger integrations only when it matters

Create new contact in CRM when a new lead is spotted

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Send Quality conversions in Google Ads based on outcome

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Update Google Sheets in real-time based on call duration

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Give your phone leads a glow up! Auto-organize, filter, export & analyze in the most familiar way.

Test out Nimbata – it’s about time
or let us show you how
Call Activity View - Nimbata Call Tracking