Call tracking, as it’s meant to be

Nimbata possesses key features for protecting and preserving security of customer data. These include:

1. Deployed on a top-tier global cloud provider whose infrastructure meets the needs of the most security-sensitive customers including: ISO 27001, ISO 27018, PCI Data Security Standards (DSS) Level 1, and SOC.
2. Infrastructure with average global uptime of >99.9999% and protected by network and security monitoring systems.
3. Data security via cryptographically strong encryption for data at rest and data in transit.
4. Access Management controlled and limited to authorized personnel, and only for the purposes of delivering Nimbata’s services.
5. User login/access through modern password strength requirements and Two-Factor authentication (2FA).
6. Policies and procedures enabling GDPR compliance for consumer privacy on data retention and data anonymization.
7. User and Account Privacy protection processes adhering to CCPA requirements such as Right to be Forgotten.


To be more precise, as part of our infrastructure, we leverage leading (telephony) providers who have servers in Los Angeles, New York, Germany and Singapore, optimizing for route and quality of calls.

Further, with respect to the compliance in the matters of storing and processing of data, we seek to comply at highest standards globally across our customer base. As such in our privacy policy and terms and conditions sections, we adopt the norms of processors, as well as implement the technical and organizational measures designed to ensure an appropriate level of security for Customer Personal Data, in accordance with Article 32 of the GDPR.